Customer Service Manager

  • Sydney
  • Permanent
  • Wed Apr 22 21:24:36 2026
  • CSM0407

Frontier Software embraces our diversity and fosters inclusion. We recognise and value the mix of talent, identity, ethnicity, ability and age that informs our daily activities, discussions, processes and outcomes. Together, we are better.

Our customer service teams represent us on the ground and in the air. This is where memories are made - from helping our customers when they make a booking, to welcoming them at check-in and looking after them onboard, we strive to deliver the best in service and customer care.

Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport.

Customer Service Agents are based in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, some regional areas, and overseas locations including New Zealand, Singapore, Hong Kong, China, Thailand, India, the UK and America.

Our customer service teams represent us on the ground and in the air. This is where memories are made - from helping our customers when they make a booking, to welcoming them at check-in and looking after them onboard, we strive to deliver the best in service and customer care.

Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport.

Customer Service Agents are based in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, some regional areas, and overseas locations including New Zealand, Singapore, Hong Kong, China, Thailand, India, the UK and America.

What you'll bring to the Role:

  • Collaborative approach to work effectively with internal teams.
  • Motivation to meet goals and take ownership of your success.
  • Organised and capable of managing multiple clients and priorities without losing attention to detail.
  • Strong communication and problem-solving skills to guide clients through the sales process.
  • The ability to understand complex software solutions and communicate their value clearly and confidently to diverse audiences.
  • Certificate IV in Business Management
  • Tertiary qualification in Business, IT or relevant field